Returns & Exchanges
We want you to be fully satisfied with your Original Penguin purchase, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. Items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for printerless drop-off at authorized locations.
Pack Your Items
Securely place your items in the original packaging, ensuring all original tags are intact, and attach the prepaid shipping label to the outside of the box.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing